Refund Policy — Dealer On Call, LLC

Our Commitment

We want every Dealer on our platform to feel confident in their decision. This policy explains what happens if the service doesn't work for your dealership.

Setup Fee

If a setup fee was charged, it is non-refundable once onboarding work has commenced. If you cancel before onboarding begins, a full refund of any setup fees will be issued.

Monthly Service Fees

Monthly fees are billed at the start of each billing period and are non-refundable for the current billing period.
If you cancel, your service continues until the end of the paid period. No partial-month refunds.
Exception: if Dealer On Call experiences a verifiable outage lasting more than 72 continuous hours, we will credit the proportional amount to the next invoice.

30-Day Satisfaction Window

For new Dealers, if within the first 30 days of going live you determine the service is not working for your dealership, contact us. We will review the situation and at our discretion may offer:

A full or partial refund of the first month's service fee
Extended onboarding support at no additional cost
Adjustments to the AI configuration

This is a goodwill policy, not a contractual guarantee, and is evaluated case by case.

How to Request a Refund

Email [email protected] with the subject line "Refund Request" and include your dealership name and the reason for the request. We respond within 2 business days.

Cancellation Process

To cancel your service, email [email protected] or call (202) 490-9401. Cancellation takes effect at the end of the current billing period. After cancellation, call data is retained for 90 days then permanently deleted.